Facing Neck and Back Pain Can Be Overwhelming

At Elmerst, we understand how challenging it can be to deal with constant discomfort. That’s why we’re here to provide practical, effective solutions designed to ease your pain and support your well-being—because you deserve to feel your best, every single day!

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Frequently asked questions

How long does shipping takes?

All orders are shipped within 1-3 business days.

Shipping: Germany and EU States orders will deliver within 3-7 days

Where is my order?

Contact us at support@elmerst.com with your full name and mailing address, and confirmation number.

What is my tracking number?

This is how you will be able to track your order. Your tracking number is sent to you via email and will be available 2-3 days after your order is placed. Please reach out if you haven’t received your tracking number 5 days after placing your order by contacting support.

I've lost my tracking number. What can I do?

Simply contact us at support@elmerst.com with your full name and mailing address, and we will resend your confirmation number.

What happens if the product arrives damaged?

If the product is damaged upon delivery and you report it to us in writing within 48 hours of receiving the goods, we will replace the damaged product at no additional cost.

In this case, please send us a photo or video of the damaged product and the shipping packaging, along with your order number. Be sure to keep the damaged packaging so you can file a complaint with the shipping service provider.

  • Exceptional Service That Truly Cares

    Had a great shopping experience! their customer service is really good and you can really tell they do care.

    Samantha | Verified buyers

    ★★★★★

  • This Pillow Changed the Way I Sleep!

    I’ve tried countless pillows over the years, but nothing compares to this ergonomic pillow. Whether I’m sleeping on my side, back, or stomach, it’s incredibly comfortable. I finally get the restful night I’ve been dreaming of!

    Miriam | Verified buyers

    ★★★★★

  • A Game-Changer for Neck and Back Pain

    The Elmerst Massager is a lifesaver! It targets tension and knots effortlessly, providing instant relief after long hours at the computer. I feel more relaxed, my posture has improved, and my pain has significantly decreased. It's like having a personal massage therapist at home!

    Roger | Verified buyers

    ★★★★★